Privacy Policy

1. Introduction

b889 is committed to protecting the privacy of all users who access our online gaming platform. This Privacy Policy describes what personal data b889 collects from players based in Bangladesh and elsewhere, how that data is processed, stored, and protected, and what rights you have with respect to your data. By creating an account or using any b889 service, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all b889 digital properties, including the b889 website, mobile platform, and any associated services. It should be read alongside the b889 Terms & Conditions, which together govern your relationship with b889. If you disagree with any part of this Privacy Policy, please discontinue use of the b889 platform immediately and contact us at [email protected].

2. Information We Collect

b889 collects personal data that you provide directly, data generated by your use of the platform, and in certain limited cases, data received from trusted third-party service providers. The categories of data we collect include:

• Identity data: full name, date of birth, national identity document number or passport number, as required for KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, or bank account identifiers), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, device type and operating system, browser type and version, session timestamps, and pages visited within the b889 platform.
• Behavioural data: game history, betting patterns, bonus usage, and responsible gaming tool interactions (e.g. deposit limit settings, self-exclusion requests).

b889 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments and only with your explicit consent.

3. How We Use Your Information

b889 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. Our primary uses of your data include:

• Account management: creating and maintaining your b889 account, verifying your identity (KYC), and managing your preferences and communication settings.
• Service delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, or other supported methods; crediting bonuses; and providing access to cricket betting, slots, live casino, and all other b889 gaming services.
• Fraud prevention and security: detecting and preventing unauthorised access, cheating, money laundering, or other prohibited activities on the b889 platform.
• Responsible gaming: monitoring player behaviour to identify signs of problem gambling and proactively offering our responsible gaming tools (deposit limits, time-out, self-exclusion) to players who may need them.
• Customer support: responding to enquiries, complaints, and support requests submitted by players through email or our support channels.

4. Legal Basis for Processing

b889 processes personal data only where a valid legal basis exists. The legal bases on which we rely are:

• Contractual necessity: processing is required to fulfil the contract between you and b889, including providing gaming services and processing financial transactions.
• Legal obligation: processing is required to comply with applicable laws, anti-money laundering regulations, and identity verification requirements.
• Legitimate interests: processing is necessary for b889's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: where b889 relies on your consent for a specific processing activity (for example, sending promotional emails), you may withdraw that consent at any time by contacting [email protected].

5. Sharing Your Information

b889 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Service providers: we share data with trusted third-party providers who perform functions on our behalf, such as payment processors (bKash, Nagad, Rocket), KYC verification services, and IT infrastructure providers. These providers are contractually bound to handle your data securely and only for the purpose of delivering their contracted service.
• Legal and regulatory authorities: we may disclose your data where required by applicable law, court order, or governmental or regulatory authority, including to combat fraud and money laundering.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of b889's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• Responsible gaming partners: in limited cases, and only with your explicit consent, we may share relevant data with responsible gaming support organisations to assist players who have requested self-exclusion or additional support.

All third-party service providers engaged by b889 are required to maintain appropriate technical and organisational security measures to protect your data and are prohibited from using it for any purpose beyond the specific service they provide to b889.

6. Cookies & Tracking Technologies

b889 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are:

• Essential cookies: these are strictly necessary for the b889 platform to function. They enable core features such as account login sessions, shopping cart state, and security token verification. You cannot opt out of essential cookies as they are required for the site to operate.
• Analytics cookies: b889 uses privacy-respecting analytics tools to understand how players use the platform — for example, which game categories are most popular, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised wherever possible.
• Preference cookies: these cookies remember your platform settings and preferences (such as language selection and display options) so that you receive a consistent experience on your return visits to b889.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the b889 platform. For detailed guidance on managing cookies in your specific browser, please consult your browser's help documentation.

7. Data Retention

b889 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your account plus a minimum of 5 years after account closure (to comply with anti-money laundering regulations); financial transaction records are retained for a minimum of 5 years; and data collected for responsible gaming purposes may be retained for longer where required to protect the player.

When your data is no longer required, b889 will securely delete or anonymise it. If you would like to request early deletion of your data, please contact [email protected]. Note that we may be unable to fulfil deletion requests where retention is required by law.

8. Data Security

b889 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls and role-based permissions for all b889 staff who handle personal data, regular security assessments and vulnerability testing, and firewalls and intrusion detection systems on all production servers.

Despite these measures, no internet transmission or electronic storage method is completely secure. b889 cannot guarantee the absolute security of your data. In the event of a data breach that affects your personal data, b889 will notify you in accordance with applicable legal requirements without undue delay.

9. Your Rights

As a b889 player, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data b889 holds about you at any time.
• Right to rectification: if any personal data b889 holds about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that b889 restricts the processing of your data — for example, while you contest the accuracy of the data b889 holds.
• Right to object: you may object to the processing of your personal data where b889 relies on legitimate interests as its legal basis, including objecting to direct marketing communications.

To exercise any of these rights, please contact b889 at [email protected]. We will respond to all verified requests within 30 days. We may ask you to verify your identity before fulfilling any data rights request.

10. Third-Party Links

The b889 platform may contain references or links to third-party content or service providers. b889 is not responsible for the privacy practices or data handling of any third-party website or service. We recommend reviewing the privacy policy of any third-party service you choose to use in connection with your b889 account, particularly payment providers such as bKash, Nagad, and Rocket, which have their own independent privacy policies.

11. Children's Privacy

b889 is strictly an adult platform. Our services are intended solely for individuals aged 21 and above. b889 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on b889, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

b889 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify active players via email. Your continued use of the b889 platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage all players to review this page periodically to stay informed about how b889 protects your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or b889's handling of your personal data, our dedicated support team is available 24/7 to assist all Bangladesh players.

Email our privacy team: [email protected]